Cancellations and refunds at Guys Bar

1. Introduction

This Refund & Cancellation Policy explains how cancellations and amendments are handled for table reservations made with Guys Bar.

Our aim is to provide a fair and transparent process for both our customers and our business.

2. Table Reservations

Customers may cancel or amend a reservation at any time before the scheduled booking.

Where possible, we kindly ask customers to notify us as early as possible if they are unable to attend. This allows us to make the table available for other guests.

At present, Guys Bar does not charge cancellation fees for standard table reservations unless otherwise stated at the time of booking.

3. Late Arrivals

Reserved tables are normally held for up to 15 minutes after the scheduled booking time unless alternative arrangements have been agreed.

If we have not heard from you and you have not arrived within the holding period, your reservation may be cancelled and the table released to other guests.

4. Restaurant Cancellations

On rare occasions, Guys Bar may need to cancel or amend a reservation due to circumstances beyond our reasonable control, including:

• unforeseen operational issues
• health and safety requirements
• emergency maintenance
• private events
• exceptional circumstances

Where possible, we will contact affected customers promptly and offer an alternative reservation time.

5. Food Order Cancellations

Where food ordering is available through any official channel, customers wishing to amend or cancel an order should contact the restaurant immediately.

Food orders may only be cancelled before preparation has begun.

Once preparation has started, cancellation may no longer be possible.

6. Unavailable Items

If an item becomes unavailable after an order has been placed, Guys Bar may:

• offer a suitable alternative
• remove the unavailable item from the order
• cancel the affected part of the order and issue an appropriate refund where payment has already been received

7. Refunds

Refunds may be issued where appropriate, including:

• duplicate payments
• payments taken for orders that cannot be fulfilled
• technical processing errors
• cancelled orders accepted for refund
• pricing errors requiring cancellation

Refunds will be processed using the original payment method wherever possible.

The time required for funds to appear in your account depends on your payment provider and financial institution.

8. Food Collection

Where collection has been arranged through an official channel, customers are responsible for collecting their order at the agreed collection time.

If an order is not collected within a reasonable period, food quality may deteriorate.

For food safety reasons, Guys Bar cannot guarantee the quality of food collected significantly later than the agreed collection time.

9. Incorrect Orders

If you believe that you have received an incorrect order, please contact the restaurant as soon as possible.

We will investigate the issue and, where appropriate, provide a suitable resolution, which may include:

• replacement of the affected item
• partial refund
• full refund
• another reasonable solution based on the circumstances

10. Technical Issues

Although we make every effort to maintain reliable online services, technical issues may occasionally occur.

If a technical issue results in duplicate orders, duplicate payments or other ordering errors, we will investigate the matter promptly and issue an appropriate refund where applicable.

11. Customer Responsibilities

Customers are responsible for ensuring that:

• contact details are accurate
• order details are correct before submission
• dietary requirements and allergies are communicated before ordering
• collection details are correct

Guys Bar cannot be responsible for errors resulting from incorrect information supplied by the customer.

12. Consumer Rights

Nothing in this Policy limits or excludes any rights available to consumers under applicable Irish consumer protection legislation.

13. Changes to this Policy

Guys Bar may update this Refund & Cancellation Policy from time to time.

The latest version will always be available on this website.

14. Contact Us

If you have any questions regarding this Policy, please contact:

Guys Bar Main Street Clifden Co. Galway H71 Y277 Ireland

Telephone: +353 95 21130 Email: admin@guysbarclifden.com